Duties

Provide 1^st & 2^nd line helpdesk & support to the users in the Basingstoke offices and where possible resolution of issues.
Daily management and response to calls logged in the company helpdesk call logging system.
Input calls into the company helpdesk call logging system
Build new PC’s (desktop, CAD and laptop) and deploy according to company standards.
Provide telephone support to users as and when required.
Escalate problems to the technical network administration team as and when required.
Manage and support the use of company mobile phones.
Manage and support the company telephone systems
Upgrade / migrate software products / platforms as and when required, according to company standards.
Any other support activities as deemed necessary by the ICT team leader or network administration team

Person Specification

Must be a good communicator
Must have previous experience working in a support / helpdesk environment
Must have a thorough and in-depth working knowledge of all Microsoft office / desktop products.
A good working knowledge of MS operating systems (desktop and server)
Understanding and experience of cable patching systems
Understanding of IP telephony, patch panel, LANS and Wifi.
A good working knowledge of MS Exchange and email systems
A good working knowledge of Microsoft products in general
A good working knowledge of Microsoft active directory.
Able to work alone and un-supervised
Able to work as part of a small team and cope under pressure