IT Support Specialist  Basingstoke 6 months +

Full Time (40 Hours)

Duties
 

• Provide 1^st & 2^nd line helpdesk & support to the users in the Basingstoke offices and where possible resolution of issues.
• Daily management and response to calls logged in the company helpdesk call logging system.
• Input calls into the company helpdesk call logging system
• Build new PC’s (desktop, CAD and laptop) and deploy according to company standards.
• Provide telephone support to users as and when required.
• Escalate problems to the technical network administration team as and when required.
• Manage and support the use of company mobile phones.
• Manage and support the company telephone systems
• Upgrade / migrate software products / platforms as and when required, according to company standards.
• Any other support activities as deemed necessary by the ICT team leader or network administration team

 
 
Person Specification
 

• Must be a good communicator
• Must have previous experience working in a support / helpdesk environment
• Must have a thorough and in-depth working knowledge of all Microsoft office / desktop products.
• A good working knowledge of MS operating systems (desktop and server)
• Understanding and experience of cable patching systems
• Understanding of IP telephony, patch panel, LANS and Wifi.
• A good working knowledge of MS Exchange and email systems
• A good working knowledge of Microsoft products in general
• A good working knowledge of Microsoft active directory.
• Able to work alone and un-supervised

Able to work as part of a small team and cope under press